Teams

Kelli Cleland

Corporate Services Manager

Kelli manages the finance and human resources portfolio within Volunteer Now and the Enterprises ensuring that our finances are accurately managed, our processes and procedures adhere to good practice and that our IT systems are fit for purpose. Kelli oversees the human resource functions and takes leadership in our IIP accreditation.

Ciara Smyth, ACCA

Management Accountant

Ciara manages the internal finances of Volunteer Now and the Enterprises ensuring that returns are complete and all data is inputted appropriately.

Leah supports HR by continuing to update organisational policies and create new policies as required; and look after the recruitment and induction of new employees, maintaining personnel records

Kathy not only supports Ciara in finance but she also supports the training team in the organisation and admin of Keeping Adults Safe training sessions, Belfast City Council training and internal license training; Admin of On Demand online safeguarding training and Updating of Keeping Adults Safe training materials

Sandra Faulkner

Administration Officer

Sandra will answer your phone calls on a Tuesday and Wednesday as supports the Community Engagement team updating opportunity sheets, new memberships, sending out welcome emails, and collating and forwarding new members details for Trustee meetings, VConnect and VTraining newssheets.

Deborah does admin for Volunteer Management, Safeguarding Programme and On Demand online training. She also looks after Investing in Volunteers admin for England, Wales and Ireland north and south.

Victoria Price

Administration Officer

Victoria is responsible for in house safeguarding training and the contact for our Access NI Umbrella Body service, updating documents and forms, answering queries and registering groups with the service.  Victoria also supports the Volunteering programmes team with their services and at events

Pamela Higgins

Receptionist / Administration Officer

Pamela supports the team by continuing to make check-in calls to members of the Greater Shankill and West Belfast Senior Citizens Forums; keeps records and registrations for the events and keeps track of the small grants information.

Andrew Hanna

Events Officer

Andrew works closely with Clara within our Events Team to support the delivery of Event Volunteer Programmes at major events across Northern Ireland. They have recruited, trained and managed volunteers for Lap the Lough, Wake the Giant, One Young World Conference, Eats and Beats, Footsteps in the Forest, Balmoral Show, Schools Summit and the 148^th and 153rd Open. In the year ahead, they will support the Look North Festival, Balmoral Show and Fleadh Cheoil na Éireann 2026, while also managing and developing a volunteer database of over 2,200 event volunteers.